Veterans and Military Families (VMF) Caucus advocates establishing a coordinated system of public, private, and non-profit organizations working together to serve veterans, transitioning servicemembers, and their families. The goal is to create a “no wrong door one-stop-shop” for New Mexico veterans and military family members to access the various local organizations and benefits more quickly. AmericaServes is the country’s first coordinated system that does exactly that and it currently has networks in 18 locations.
AmericaServes vision is that every servicemember, veteran, and military family member can easily access the full range of comprehensive services required to achieve their unique goals and provide a first-class service experience to match servicemember’s and veterans’ first-class military service. They work to ensure all public, private, and non-profit organizations are accountable to one another and that they embrace formalized communication, coordination, and transparency. AmericaServes provides veterans, transitioning service members, and their families access to a simple and effective way to access and navigate a range of supportive services in their communities.
AmericaServes is currently in Phase I of the project that ends June 2023.
PHASE I ASSESS: Identify current state of the veteran space in the State of New Mexico to assess the State’s readiness to implement a statewide coordinated care model for veterans and military-connected families.
Phase two will begin in July and is expected to be completed by April 2024.
PHASE II DESIGN: With recommendations from the statewide report published in Phase I, strengthen community engagement and support of a statewide model. With an advisory committee of
providers in the state, begin building performance and reporting standards and collaboratively develop an approach for Phase III.
Phase III BUILD: May 2024 – June 2025.
Phase IV SCALE & SUSTAIN: July 2025 – June 2026
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